Shipping policy

Shipping Policy

Shipping Carrier
All orders placed on shache.zenshop are shipped via UPS, ensuring secure, reliable, and trackable delivery across the United States.

Shipping & Return Address
All products are shipped from and returns must be sent to:
4220 Blue Spruce Lane, Baltimore, Maryland, United States

Order Processing Time
Orders are processed within 0–2 business days after payment confirmation.
Orders placed on weekends or U.S. public holidays will be processed on the next business day.

Estimated Delivery Time
Standard UPS delivery typically takes 0–8 business days, depending on the destination within the United States.

Shipping Fees
We provide free standard shipping for all domestic orders.
Expedited shipping may be available at checkout and may incur an additional cost.

Shipping Coverage
We currently only ship within the United States.
We do not deliver to P.O. Boxes, APO/FPO/DPO addresses, or international destinations.

Tracking Information
Once your order has been shipped, a UPS tracking number will be emailed to you.
You can track your shipment via the UPS website or through the tracking link provided in your confirmation email.

Payment Method
We accept secure payments via PayPal, which offers buyer protection and encrypted payment processing.

Lost or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.
We will work with UPS to investigate and provide a replacement or refund when appropriate.

Customer Support
For shipping inquiries, please contact our customer service team:
๐Ÿ“ง Email: support@shache.zenshop
๐Ÿ“ž Phone: +1 443 527 6623
๐Ÿ“ Address: 4220 Blue Spruce Lane, Baltimore, Maryland, United States


Effective Date: January 20, 2020
Updated on: August 3rd, 2024